Eshami.com ALLOWS YOU TO TAKE THE DECISION OF CANCELLING AN ORDER, SHOULD YOU WISH TO DO SO. HOWEVER, WE SINCERELY URGE AND REQUEST YOU ABIDE BY THE FOLLOWING CANCELLATION TERMS –
You can raise a cancellation request with your order number clearly stated - by sending an email to email@example.com, Mention the reason for the email and order number in the Subject Line of the email.
If you wish to cancel an order, please ensure canceling it within two hours of placing the order.
If you cannot do so immediately, ensure raising the cancellation request before the order is moved for procurement.
Order once moved for procurement CANNOT be canceled.
In case, you have canceled an order within two hours of placing it or before it has been moved to procurement - you will be issued a refund within 7 days of the cancellation of the order.
Order once shipped from our warehouse CANNOT be canceled, but if you are unsatisfied with your order upon delivery, you can raise a Return request.
If due to unavoidable circumstances, or situations beyond our control, your order is not processed, cannot be procured or is not shipped to you within a certain time, the order shall stand canceled, and the entire amount will be refunded to you; no liability shall be incurred by either side.
We will share your personal information under any of the following situations:
Eshami.com offers convenient, minimum questions asked Returns of delivered products, in case a customer finds a product/ its condition unsatisfactory, upon delivery. However, a considerable amount of logistical effort is spent in ensuring that a product reaches your doorstep. We sincerely urge you to confirm various aspects of a product and submit measurements with utmost care – at the time of shopping itself – so that minimal Returns scenarios arise. Nonetheless, if you wish to raise a Returns request, kindly follow the policy as below -
A customer must raise a return request within two days of order delivery. You can raise a return request by sending an email to firstname.lastname@example.org – clearly stating your Order Number. Also mention the purpose of email and order number in the Subject Line of the Returns Email.
A customer can return a delivered product, within 7 days of registering the return request with email@example.com
In a usual Returns situation, the customer would have to bear the Return shipping cost – of sending the product back to us.
The Shipping charge levied on delivery will not be refunded against any order.
Stitched Merchandise CANNOT be Returned. This applies to both Custom and Standard Stitching. Same applies for all Made-to-Order outfit/s.
A Saree cannot be returned if its blouse or petticoat has been stitched.
A Lehenga Choli cannot be returned, if its blouse/ choli or lehenga has been custom-stitched.
Accessories cannot be returned or exchanged. No refunds are allowed on accessories.
Restocking charges (as applicable) will have to be borne by the customer.
A customer MUST return the delivered product to our office - for receiving the Refund. The Refund will be issued within seven days of receiving the product back - in good condition. Only the product price, which the customer paid while purchasing the product, shall be refunded.
Love it but need a different size, color, or pattern? We're happy to exchange as long as that item is still in stock.
While Esami.com endeavors to procure products from its parent brand and different vendors around the world and have they delivered to their customers, Eshami.com disclaims any direct and indirect liability, if a vendor fails to provide the requested goods in time or if the requested goods do not match the customer expectations.
Esami.com DOES NOT HAVE ANY SUBSIDIARY or SUB-DOMAIN. We
function ONLY with the domain and brand name Eshami.com. Any complaints arising
from transactions done on FRAUD/DUPLICATE websites or platforms will NOT be
entertained. Please double-check the name of the seller's website before buying
or contacting us for grievance redressal.